Cnr of Surfers Paradise Blvd and Hanlan Street Novotel Surfers Paradise
Guest Ratings & Reviews
Real Guest Experiences & Ratings
82%
enjoyed their stay & would return
8.2/10
Great
Rooms
7.7
Location
9.3
Service
8.3
Dining
6.7
Guest reviews
8.2/10
based on 3 reviews
4/5
based on 757 reviews
7.6
7.6/10 based on 273 reviews
#17 of 162 Speciality lodging in Surfers Paradise based on Tripadvisor
Nancy
United Kingdom,
November
2023
7.0/10
The hotel had a good view of the sea as expected, with clean and modern rooms, but the absence of air conditioning made it very uncomfortable at times. The service was mixed, with staff being accommodating and helpful but also giving away our reserved parking space. The location was fantastic for beach access and shops, although lacking initiative in one instance.
Rooms
7.0
The rooms were very clean and modern, offering a good size with a view of the sea.
Service
6.0
While the staff were very helpful and accommodating, there were incidents like giving away our car space that were inconvenient.
Location
9.0
The location was fantastic, close to the beach, shops, and eateries, making it convenient for exploring the area.
Dining
6.0
Facilities
7.0
The facilities were decent overall, providing what was needed for a comfortable stay.
Charles
United Kingdom,
November
2023
8.6/10
The hotel was nicely renovated with a great soaker tub in the bathroom, perfect for a family of five. The rooms were excellent, although opening the windows in the bedroom was not an option.
Rooms
9.0
I loved the nicely renovated room with a great soaker tub - perfect for a family of five. It was excellent overall, but not being able to open the windows in the bedroom was a bit of a drawback.
Service
10.0
The service was amazing, especially the help provided to accommodate my mobility needs. From assistance with the ramp to getting me settled in the room, the staff was incredibly helpful.
Location
9.0
The location was perfect, just a walk across the road to the beach and with easy access to the tram stop. Being close to Cavill Ave and night markets made it a top choice, although the lack of parking signs was a minor inconvenience.
Dining
7.0
The dining experience was limited but the warm bread was a nice touch.
Facilities
8.0
The facilities were great with everything needed for a comfortable stay.
James
United Kingdom,
September
2023
8.2/10
The hotel offers large, spacious rooms with a beautiful view of the beach and city from the heart of Surfers Paradise. However, cleanliness issues were noted with grubby surfaces, dirty cutlery, and a basin full of men's shavings. The service was very accommodating and helpful, especially in assisting guests with mobility challenges. The location is excellent, just a stone's throw from the expansive beach and a short walk to the bustling Cavill Avenue Pedestrian Mall. Despite the cleanliness concerns, the hotel's location and service make it a worthwhile stay.
Rooms
7.0
The room was large and spacious with two bathrooms and a separate laundry.
Service
9.0
The staff went to great lengths to assist and correct problems, especially helping with mobility challenges.
Location
10.0
The hotel is excellently located near the beach and within walking distance of shops and restaurants.
Dining
7.0
No specific comments on dining facilities or experience.
Facilities
8.0
The hotel offers a range of facilities that cater to guests' needs.
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